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Shipping Policy

This Shipping Policy applies to the clothing product shipping services provided by KANHA UK TRADING LTD (hereinafter referred to as "we") to customers in the EU. It aims to clarify the rules regarding shipping, transportation, tracking, and exception handling to ensure a secure customer shopping experience.

1. Shipping Rules
Order Processing Time: After a customer submits an order and completes payment on lathihong.com, we will complete the order review (including inventory confirmation and address verification) within 1-2 business days. Once approved, we will begin the shipping preparation phase.
Shipping Timeframe: If the order is approved and there is sufficient inventory, we will arrange shipping within 3-6 days (excluding weekends and EU statutory holidays). In special circumstances (such as custom clothing or temporary stock shortages), shipping time may be extended. We will notify customers of the estimated shipping time in advance via email ([email protected]).
Shipping Proof: After the goods are shipped, we will generate a tracking number and send it to the customer via the order confirmation email or the website order center. Customers can use the tracking number to track the shipping progress.

2. Shipping Time and Scope
Shipping Coverage: Our EU shipping service covers all EU member states and European Economic Area (EEA) countries. The specific countries available for delivery are determined by the address selected when placing an order on our website.
Shipping Time: From shipment to delivery to the customer's designated address in the EU, shipping time typically ranges from 15-45 days. This is an estimate; actual shipping time may vary due to the following factors:
Destination Country/Region: Remote areas or non-major cities may require an additional 2-5 days.
Logistics: Shipping efficiency varies among various logistics providers (e.g., DHL, UPS, and local postal partners).
Customs Clearance: EU customs inspections may extend shipping time, typically 3-7 days (depending on local customs processing schedules).
Special Periods: During peak shipping times around holidays (e.g., Christmas and New Year), shipping times may be extended by 5-10 days.

3. Shipping Fees
Fee Calculation: Shipping fees are calculated based on the weight, volume, destination country/region, and selected shipping method of the apparel products. The system will automatically generate the specific shipping fee when placing an order, and customers can review it before payment.
Cost Reimbursement: Standard shipping costs are the customer's responsibility. Any secondary shipping costs incurred due to our fault (such as delayed shipment or mis-shipping) will be borne by us.

4. Logistics Tracking and Information Inquiry
Tracking Methods: After obtaining the shipping tracking number, customers can track the shipping progress using the following methods:
Log in to lathihong.com, go to "My Orders," find the corresponding order, and click "Tracking." The system will redirect to the partner's official website for real-time shipping information.
Visit the partner's official website and enter the shipping tracking number to track your shipment.
If you encounter any problems tracking your shipment, please contact us at [email protected] and we will assist you. Tracking Information Updates: Logistics information is usually updated in real time at key points in the shipment (such as pickup, transit, customs clearance, and delivery). If logistics information has not been updated for an extended period (over 7 days), please contact us for verification.

5. Customs and Tax Information
Customs Clearance Responsibility: We will provide complete customs clearance documentation (such as commercial invoices and packing lists) in accordance with EU customs requirements to assist with smooth customs clearance. However, the local customs office is responsible for the detailed review of the customs clearance process. Customers are responsible for ensuring that the delivery address and identification information they provide are accurate. If customs clearance fails due to incorrect information provided by customers, any liability and additional costs (such as return shipping fees and penalties) will be borne by the customer.
Import Taxes and Fees: According to EU regulations, clothing products entering the EU market may incur import duties, value-added tax (VAT), and other fees. These fees are the responsibility of the customer (unless explicitly stated on the order page as "Taxes All Inclusive"). Customs will calculate the specific taxes and fees based on the declared value of the goods and the local tax rate. Customers must pay the relevant fees to the customs office or logistics provider upon delivery before they can collect their goods.

6. Exception Handling
Delayed Delivery: If the shipment has not arrived after the estimated shipping time (15-45 days), customers can contact us for verification. If it is confirmed that the delay is due to logistics and not the customer's fault, we will provide the following solutions:
Extend the order after-sales guarantee period;
Provide a shipping coupon with a certain amount on your next order;
If the delay exceeds 30 days, customers can request a partial refund (the specific proportion will be determined through negotiation) or exchange for a product of equal value.
Loss or Damage:
Loss: If the shipping information shows "shipped" but has not been updated for an extended period, and the logistics provider confirms the shipment is lost, we will either issue a full refund or resend a product of equivalent specifications (the customer can choose either option).
Damaged: If the shipment is damaged or stained due to shipping, customers must email clear photos (including the entire product, the damaged area, and the shipping packaging) within 7 days of receipt. After verification, we will process a return or exchange, or provide appropriate compensation (the specific solution will be determined through negotiation based on the extent of the damage). Address Changes: If customers need to change their delivery address after placing an order, they must contact us by email before the order is shipped. Address changes may not be possible if the goods have already been shipped, and any resulting reshipping or return shipping fees will be borne by the customer.

7. Policy Updates and Inquiries
Policy Updates: We may revise this Shipping Policy based on changes in EU logistics policies, adjustments to the services of our partner logistics providers, and other circumstances. The updated policy will be posted on lathihong.com and will take effect from the date of posting. Continued orders on the website will be deemed to indicate acceptance of the updated policy.
Inquiries and Feedback: If customers have any questions about this Shipping Policy or encounter any issues during shipping, please contact us at any time through the following methods:
Website: lathihong.com (Leave a message in the "Contact Us" section)

We will respond to customer inquiries within two business days and are committed to providing customers with efficient and reliable EU shipping services, ensuring the safe and timely delivery of your clothing products.